Basic ground rule on how we operate. Must read.
WHOLESALE TERMS OF SALE
Payment Policy
We accept VISA / MASTERCARD / American Express / Discover.
All charges are authorized at the time of checkout.*
You will be charged when your order is shipped.
* Authorization holds may also be referred to as preauthorizations. The amount of the hold is made unavailable to the cardholder, but it isn't transferred to the merchant's account. When the transaction is finalized, the hold will be lifted and the cardholder is charged the actual, final purchase amount.
Order processing
The minimum order is $50 except for Dropship customers who have a separate contractual term and handling fee surcharge.
All orders placed before 2 pm (CST) will be processed the same day during business days.
We cannot guarantee the processing of orders placed after 2 pm until the following business day.
Most orders are shipped the same day but to ensure completeness of order fulfillment, we reserve the right to ship the following day.
This means that any special delivery instructions need to be specified at the time of checkout of the order and for the shipment option to be upgraded, the order must be placed before 2 pm(CST).
There will be no product substitution unless specifically asked by a customer.
Occasionally, if we cannot fulfill your order in its entirety due to a defective product, overwhelming demand, or any other unforeseeable event, we will not charge you for items not shipped.
Shipping
Orders amounts of $149 or higher after the discount/coupon/promotion are shipped free of charge. (Domestic addresses only)
You must select the FREE SHIPPING option during checkout.
You will get a shipment notification email to the registered email address containing tracking information of the package shipped within 24 hours. Tracking of orders is also available by viewing My Past Orders.
If your billing AND shipping are not matching there will be a hold on your order.
We will send you a form that is required to be filled out and sent back to us along with the appropriate documents for your order to be released.
Upgrades to the shipping methods (ex. 2nd Day, Next Day Delivery, etc.) can only be upheld if the order is placed before 2 pm(CST) and the extra shipping fees may be charged at checkout.
International shipping is available only through Global Priority Mail via USPS or FedEx and the actual shipping cost is applied at checkout.
We are not responsible for any tariff/duty/taxes that may incur. Each country defines these charges differently and you should consult the regulations and rules of your own customs agencies to plan for any charges.
Should you decide to refuse the package because of the extra taxes, we will regrettably deny any requests for a refund.
Returns
We are confident that you will be satisfied with your purchase, but since we are all humans, we understand that occasionally a mistake can be made from item selection to boxes being handled the wrong way or any other steps in between.
We value your business with us and we'd like to keep you happy.
Great care and steps are involved in packaging your selection, from bubble wrapping to boxes that come pre-designed for your order. We use a good amount of bubble wrap, cushion, or support to ensure that your items are received in the condition that they leave our warehouse. However, when your items are damaged en route, we will assume responsibility and give you full store credit.
Following are conditions in which we will give store credit.
1. Items were damaged en route.
2. Items look like they were originally defective.
3. Order is wrong, these are not the items ordered.
Returns of other nature will be subjected to a 15% restocking fee of the product value + the cost of the shipment back to us.
*Note that you have 15 days to notify us from the shipment date.
Please follow the direction on the Orders page of your My Account page to process any returns.
*Note! You have 15 days from the shipment date. Not from the date of the arrival of the package
When an item is damaged or unwanted, go into your account and request a return, then we will send you an RMA number within 15 days of the shipping date, and from there we will be able to issue a store credit, we cannot give you a card or cash refund.
In the case of the item being unwanted or something different from what you've expected, you can send it back with an RMA number but there will be a 15% re-stocking fee.
Important! We will not accept any return package without a proper RMA displayed on the box. It may get mixed up with other inbound and outbound packages in the warehouse.
In the case, a customer wants an exchange, but we are unable to fulfill that request, we will be able to issue store credit and there will be a 15% restocking fee because it is an unwanted item. Shared responsibilities and partnership are the thread that helps us keep our prices low and ensures you get your high-quality stock on time, every time.
Check your orders over before you place them and check the email confirmation after you place it. Please also pay attention to make sure the delivery address is correct.
If there is a problem please contact customer service.